PAGE 5 — ENTERPRISE EXPERIENCE
Experience Across Complex Systems and Teams
Delivered business analysis, QA, and systems support across financial services, telecommunications, government, and enterprise software environments.
// Enterprise Platforms
ServiceNow & Metrics
- / Contributed to a large-scale ServiceNow implementation at a major financial institution
- / Supported development and documentation of a global operational metrics platform
// Telecommunications
Billing & Operations
- / Worked on telecom billing systems and workflow documentation
- / Supported high-volume operational billing system transitions
// Supply Chain Systems
Warehouse & Logistics
- / Delivered QA for mobile supply chain applications used in large distribution environments
- / Regression testing across multiple warehouse management product releases
// Government Platforms
Institutional Workflows
- / Designed internal platforms for government organizations
- / Developed internal web-based tools and supported institutional system workflows